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Canada-wide shipping - FREE over $150
Bikes ship FREE - for a limited time

Ecom Shipping & Returns FAQ


RATES

  • Shipping within Canada only.
  • Order value $150.00 and under before taxes = flat rate $20.
  • Order value $150.01 and over before taxes = free.
  • Bikes and some heavy and/or oversized items will incur an additional shipping surcharge - calculated at checkout.

FULLFILLMENT

How long will it take to get my order?

  • Orders typically ship from our store within 3 business days.
  • Typical delivery is within 2-7 business days from the date we ship, depending on your location and how busy the shipper is.
  • Items marked as ‘In Warehouse’ are offsite adding an additional day or 2 to the shipping estimate above.
  • Items marked as 'Special Order (2-3 Days)' will be ordered from our supplier - adding an additional 2-3 days to the shipping estimate above. 
  • Some items, including bikes, will require additional time for assembly and/or preparation for shipping.

Can I track my order?

  • We ship with Purolator and Canada Post.
  • Tracking information will be sent to you when the order ships.

What do I do if I made a mistake on my order?

  • Contact us right away. We can edit your order provided it hasn’t shipped.
  • Please call 778.340.3001.

RETURNS

Can I return my order?

  • As long as the product is new, unused, and in its original packaging we can accept a return for a refund within 30 days.
  • Bicycles must be returned within 7 days.
  • Items marked as ‘Clearance / Final Sale’ are not eligible for return.
  • Any shipping paid on the original order is non-refundable.
  • Any labour fees are non-refundable.
  • Customer is responsible for any shipping costs related to the return.
  • Returns can be initiated by emailing orders@lynnvalleybikes.com.

Exclusions, cannot be returned:

  • Nutritional/food products.
  • Clothing with liners, chamois.
  • Custom assembled items such as wheel builds.
  • Items marked ‘Clearance / Final Sale’.

What do I do if I have warranty questions?

  • All items are covered by the manufacturers warranty.
  • If you have a warranty question, please send us an email at orders@lynnvalleybikes.com.