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Canada-wide shipping - FREE over $150
(additional fee for bikes and some oversized items)

Ecom Shipping & Returns Policy


SHIPPING RATES

  • We currently ship within Canada only.
  • Order value of $150.00 and less (before taxes) = $20 flat rate.
  • Order value of $150.01 and over (before taxes) = free shipping.
  • Bikes and some heavy/oversized items may incur additional shipping fees. These will be calculated at checkout.
  • Estimated shipping fee for a full-size bike is $200.

ORDER FULLFILLMENT

Processing Time:

  • Orders are typically processed and shipped within 3 business days.
  • Delivery generally takes 2–7 business days after shipping, depending on your location and the carrier’s workload.

Special Conditions:

  • Items marked "In Warehouse" may add 1–2 extra days to the shipping estimate.
  • Items marked "Special Order (2–3 Days)" require ordering from our supplier, adding 2–3 extra days to the shipping estimate. 
  • Bikes and certain items may require additional time for assembly or preparation before shipping.

Tracking Information:

  • We ship with most national carriers including Purolator, Sendle, UPS, and others.
  • A tracking number will be provided once your order has shipped.

Order Changes:

  • If you made a mistake on your order, contact us immediately at 778.340.3001.
  • We can update your order if it hasn’t shipped yet.

RETURNS POLICY

Eligibility:

  • Products can be returned for a refund within 30 days if they are new, unused, and in the original packaging.
  • Bicycles must be returned within 7 days.
  • Items marked "Clearance / Final Sale" are not eligible for return.

Refund Details:

  • Original shipping costs are non-refundable.
  • Labour fees are non-refundable.
  • Customers are responsible for return shipping costs.

How to Initiate a Return:

Non-Returnable Items:

  • Nutritional/food products.
  • Clothing with liners or chamois.
  • Custom-assembled items (e.g., wheel builds).
  • Items marked as "Clearance / Final Sale" or "Special Order"

Warranty questions:

We aim to provide a seamless shopping experience—please reach out with any questions!